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Frequently Asked Questions
Downtown Hilo sits about three miles from Hilo International, a ride of roughly ten minutes via Kanoelehua Avenue. We provide direct transfers to Grand Naniloa Hotel, Hilo Hawaiian Hotel, and the Banyan Drive area with all inclusive flat rates covering meet and greet, luggage handling, and gratuity. Call +1 (718) 514-9881 for a quote.
Yes. Hawaii Volcanoes National Park sits about thirty miles southwest of Hilo, a drive of roughly forty five minutes via Highway 11. We arrange transfers to the Kilauea visitor center, Volcano House Hotel, and lodging within Volcano Village. Day trip bookings with hold time at major viewpoints are also accepted.
Yes. Akaka Falls State Park sits about fifteen miles north of Hilo, a ride of roughly thirty minutes via the Hawaii Belt Road and Honomu town. We arrange one way drops at the trailhead or round trips with chauffeurs holding while you walk the loop trail past 442 foot Akaka Falls and Kahuna Falls.
Yes. The Mauna Kea Visitor Information Station sits at 9,200 feet about thirty five miles west of Hilo via Saddle Road. We arrange evening transfers for stargazing tours, with SUVs required for the high elevation drive. Warm layers and adequate altitude acclimatization time are your responsibility before ascending above the visitor station.
Waipio Valley Lookout sits about forty seven miles north of Hilo, a drive of roughly seventy five minutes via the Hawaii Belt Road past Honokaa town. We arrange one way drops at the lookout or round trip bookings. The valley floor road is restricted, so most visitors take in the view from the rim only.
Yes. Premium SUVs accommodate one to six passengers with luggage room for hiking gear, camera equipment, and extended trip bags. SUVs are popular for Big Island east side arrivals, Volcanoes National Park trips, and Mauna Kea visitor station drives. Reserve an SUV when booking online or by phone in advance.
Yes. Rainbow Falls and Boiling Pots both sit within Wailuku River State Park, about two miles west of downtown Hilo. We arrange transfers for these short stops, often combined with a visit to the Liliuokalani Gardens, Coconut Island, and the Hilo farmers market for a half day Hilo town sightseeing loop.
Yes. Complimentary meet and greet is standard with every ITO booking. Your chauffeur waits at baggage claim near your assigned carousel holding a name sign, helps with luggage including camera gear and hiking equipment, and walks you to the vehicle parked curbside outside the open air Hilo terminal building.
Yes. Every ITO reservation includes complimentary real time flight tracking. Hilo weather and trade wind showers can occasionally delay flights from Honolulu or the mainland. If your inbound flight is delayed by weather or other issues, the pickup window adjusts automatically at no extra charge with a grace period after landing.
The Merrie Monarch Festival in Hilo draws hula dancers and spectators each April for one of the most prestigious hula competitions in the world. ITO traffic surges during festival week. We add capacity with SUVs, Sprinter vans, and mini coaches for hotel transfers, halau group bookings, and venue trips to the Edith Kanakaole Stadium











































