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Book NowCancellation and Refund Policy
At Union Limousine, we understand that plans can change. To ensure a seamless experience, we've established a transparent…
Cancellation & Refund Terms
Union Limousine. The following terms outline your cancellation eligibility, refund process, and how to reach us if you need to modify or cancel a reservation.
Refund Eligibility
Your eligibility for a full refund depends on the type of vehicle reserved and the timing of your cancellation:
Cancellation Windows
- Sedans & SUVs
- 24 hours prior
- Luxury Vans
- 48 hours prior
- Limousines & Buses
- 72 hours prior
Cancellations made before the applicable window qualify for a refund (subject to the cancellation fee outlined in section 3).
Non-Refundable Cancellations
Cancellations that do not meet the specified time frames are considered non-refundable. This includes:
- Cancellations made within 24 hours of the reservation time for Sedans and SUVs.
- Cancellations made within 48 hours of the reservation time for Luxury Vans.
- Cancellations made within 72 hours of the reservation time for Limousines and Buses.
- Situations where the chauffeur is already en route to the pickup location.
Cancellation Fee
For eligible cancellations, a 50% cancellation fee will apply. This fee covers administrative and processing costs and will be deducted from the total refund amount.
Fee Summary
- Cancellation fee (deducted from refund)
- 50%
Requesting a Refund
If your cancellation meets the criteria in section 1:
- Contact our customer support team at info@unionlimousine.com to initiate your refund request.
- A 4.00% credit card processing fee will apply to all refunds.
Refund Processing Time
Refunds are processed within 72 hours of receiving your cancellation request. The exact time it takes for the refund to reflect in your account depends on your payment method and financial institution.
Processing Timeline
- Union Limousine processing
- Within 72 hours
- Bank / card issuer time
- 3–10 business days
Special Considerations for Group Travel
For group bookings involving multiple Luxury Vans, Limousines, or Buses, additional terms may apply. Please contact us for detailed cancellation terms specific to large group reservations.
Contact Information
If you have questions, concerns, or require further assistance, please reach out to us:
- Email: info@unionlimousine.com
- Phone: +1 (718) 514-9881
- Customer Support: Available 24/7
At Union Limousine, we aim to provide a fair and transparent cancellation process. Your satisfaction is our priority, and we're here to assist you with any inquiries.
We appreciate your trust in Union Limousine
By booking or using our services, you confirm that you:
- Have read and understood the cancellation windows for each vehicle type.
- Agree to the 50% cancellation fee and 4% processing fee.
- Understand refund timing depends on your bank or card issuer.
