Standard Policy and Disclaimer

• All payments are processed by Union Limousine.
• Charges are typically processed 5–7 days prior to service or upon customer authorization.
• Additional verification documents may be required for certain bookings.

Late Cancellation Fees

• After the above windows: 50% of total fare charged.
• Within 24 hours (Vans, Buses, Limousines): No refund.

No-Show Policy

In the event of a No-Show:

• The reservation will be considered completed.
• No refund will be issued.

Car seats and meet & greet are optional add-on services and do not affect the primary transportation service. In the event of any issue with an additional service, refunds will be limited solely to the amount paid for that specific add-on. No refund or credit will be applied to the base transportation fare.

• Approved refunds are subject to a 4.00% processing fee.

Waiting Time

• 15 minutes complimentary after scheduled pickup.

Stops During Trip

Extended Stops: Charged based on standard waiting rates above.

• Customers are responsible for any damage or excessive cleaning required due to passenger actions.
• Charges will be assessed and documented by the assigned chauffeur.

By confirming the reservation, the customer:

• Acknowledges and agrees to all terms outlined above.
• Confirms accuracy of trip details.
• Authorizes Union Limousine to charge the provided payment method.

Drivers may refuse or stop service immediately if a passenger:

• Behaves abusively, aggressively, or inappropriately.
• Uses discriminatory or offensive language.
• Engages in illegal activity.
• Is excessively intoxicated.
• Damages or threatens the vehicle.

In such cases:

• No refund will be issued.
• We are not responsible for alternative arrangements or costs.

Passengers are responsible for any damage or excessive cleaning required.

• Cleaning fees may range from $200 to $1,500.
• Damage costs will be assessed and must be paid within 72 hours.

To the maximum extent allowed by law:

• We are not responsible for indirect losses, including missed flights or events, lost business or profits, and hotel, ticket, or parking costs.
• Our total liability, if any, is limited to the amount paid for the service.

We are not liable for delays or cancellations caused by:

• Mechanical or electrical failures.
• Breakdowns or safety issues.

We will try to provide a replacement vehicle when possible, but timing is not guaranteed.

We are not responsible for delays or service failures caused by:

• Severe weather or natural disasters.
• Government actions or road closures.
• Strikes or emergencies.

We are not responsible for delays due to:

• Traffic or accidents.
• Road conditions or construction.
• Airline or airport delays.

Passengers should allow extra travel time.

• We are not responsible for lost or forgotten items.
• We may assist in recovery, but this is not guaranteed.

• Pets must be declared and approved in advance.

• Service animals are always allowed but must be declared at the time of reservation.
• Pets must be secured properly.

Passengers are responsible for:

• Any damage, delays, or cleaning.
• Service may be refused without refund if rules are not followed.

• We do not provide alcohol.
• Allowed only in limousines and party buses — not in sedans, SUVs, vans, or buses.
• Passengers must follow all laws.

We are not responsible for any alcohol-related issues.

Smoking or vaping is strictly prohibited in all vehicles. Violations will result in:

• Immediate termination of service.
• Minimum $500 cleaning fee.
• No refund.

• We do not provide food.
• Passengers may bring food only if allowed.

Any mess or damage caused will result in cleaning charges.

• Passengers under 18 must follow legal requirements.
• We do not provide supervision or guardianship.
• Service may be refused if rules are not met.

We do not transport luggage or items without a passenger present.

• No courier or delivery service.
• No responsibility for unattended or transferred items.

Unauthorized chargebacks may result in:

• Service suspension.
• Additional fees.
• Collection action.

This agreement is governed by the laws of the State of New York. All disputes will be handled in New York courts.

• The Company operates as a chauffeur and limousine service provider through a network of independent, locally affiliated chauffeurs and transportation companies.
• Chauffeurs are independent contractors or affiliated providers and are not employees of the Company.
• While we exercise care in selecting affiliated providers, the Company is not responsible for acts or omissions beyond the scope of applicable laws and contractual obligations.

We maintain commercial liability insurance; however:

• Coverage is subject to policy limits, exclusions, and insurer approval.
• Insurance does not guarantee coverage for every situation.
• All claims are reviewed and decided by the insurance provider.

• We may update this policy at any time.
• Continued use of our services means you accept the updated terms.