Welcome to UNION LIMOUSINE a leading Private Limousine. These Terms and Conditions list the terms of the agreement between you (“customer”) and Union Limousine for purchasing, office, residential, airport, point-to-point private car, stretch limousine or charter bus transportation, and all other services that we provide. By completing a reservation on www.Union Limousine.com or with our office staff, you agree to accept the terms and conditions of this Agreement and to become a registered traveler of UNION LIMOUSINE.
The continued use of any of the websites or services following any applicable notice of such material changes shall indicate your confirmation of such changes and agreement to be bound by the terms and conditions of such changes.
We may also post additional policies or privacy statements that relate to certain parts of the websites or services, and your access to and use of such websites or services is considered your approval and consent to those additional privacy policies or reports.
THE INFORMATION WE COLLECT AND HOW WE USE IT
How Union Limousine uses your information
We usually use your information to:
UNION LIMOUSINE will strictly enforce State and Federal Laws and will maintain a zero-tolerance compliance policy that:
UNION LIMOUSINE prohibits the consumption of alcoholic beverages inside company vehicles. Passengers will be asked to please consume their beverages prior to entering the vehicle.
UNION LIMOUSINE will not be responsible for any belongings left while the client is in or out of the vehicle. The company will not be liable for any items left in the vehicle. Please check the vehicle before dismissal. The purchaser of the contract is responsible for his or her guests. Upon determination that any of the above policies were violated, UNION LIMOUSINE may terminate service to the client and shall be deemed to have fulfilled its contractual obligations to the client under the agreement.
UNION LIMOUSINE cannot guarantee the availability of overtime on hourly rentals. It is of particular importance that the purchaser makes allowances for anticipated delays and adheres to the agreed time schedule. In the event that the purchaser wants to change the time of the itinerary, they may do so, only if UNION LIMOUSINE can accommodate other clients that booked with UNION LIMOUSINE prior to or after the said time. If applicable, the purchaser further agrees to pay additional charges incurred such as overtime, tolls, parking etc. The purchaser authorizes UNION LIMOUSINE to charge any additional charges or fees on the purchaser’s credit card on file or direct bill account.
UNION LIMOUSINE guarantees that all our vehicles are constantly checked to keep the highest possible standards. UNION LIMOUSINE agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown or if vehicles are in accidents. As stated, this will only happen in case of emergencies. No additional charges will occur on the customer side if the upgrade is made without the customer`s request. If switching occurs in the same category, or upgrades are made, it will not affect the contract and/or payment of the contract. The customer therefore accepts that a replacement vehicle may be substituted if the contracted vehicle becomes unavailable for any reason. If any of our above guarantees or contracted terms cannot be met due to conditions outside of our control, including weather, accidents, storms, and any other circumstance, including, but not limited to, traffic congestion, road closures, accidents, flight delays, etc., we will use reasonable efforts to notify the customer of these conditions and resulting delays or changes.
COMPLIMENTARY WAIT POLICY
For residential and office pickups, there is a grace period of 15 minutes and for airport pickups, there is a grace period of 30 minutes for domestic flights and a grace period of 60 minutes for international flights after the flight landed. Any time required past the required reservation period will be charged for 15-minute increments at the standard hourly rate for residential and office pickups and 30-minute increments at the standard hourly rate for airport pickups.
“Union Limousine” reserves the right to terminate immediately any booking, for all parties, if it is discovered, observed or suspected that any of the passengers aboard Union Limousine is in possession of any illegal substance or performs any illicit activity. There will be no refund or compensation in any form for canceled bookings as a result of illicit activity or any form of negligence by the customer or his/her guests.
EARLY BIRD & AFTER HOURS RESERVATIONS
CANCELLATION: For refund policy, cancel your reservation; Sedans/SUV’s 48 hours prior, Vans 72 hours prior, and 7 days prior for buses and limousines. Otherwise, your reservation will be 50% charged as a cancelation fee. No refund in the case of NO Show or driver on the way.
NO SHOWS & CHAUFFEUR ONSITE CANCELLATIONS POLICIES:
Subject to the full-service fee plus any applicable wait time charges. All deposits are applied toward the total balance due. Please call us if you don’t see your chauffeur at your specified locations.
BY THE HOUR RESERVATION DEPOSITS.
The deposit amount is determined by the trip total amount. All deposits are billed at 25% of the trip`s total amount.
The following actions or activities are highly prohibited when aboard a Union Limousine:
The person signing this contract acknowledges he/she has read our terms and conditions listed above and is the authorized purchaser for this rental agreement, the authorized cardholder for the given credit card, and/or the responsible party liable for payment of the total amount due. No personal checks are accepted. I understand and agree to pay for any and all damages my party may cause UNION LIMOUSINE. I also agree to the above Terms and Conditions. I understand and agree to pay the deposit and/or the entire contract price based on the terms of the cancellation policy. UNION LIMOUSINE reserves the right to charge the full contract amount 24 hours prior to the date of service. By agreeing to these terms and conditions, signing and providing your credit card information, you are authorizing UNION LIMOUSINE to charge your credit card for any of the following charges: deposit, all services rendered, and any damages done to the vehicle. Any overtime hours or fees as a result of damage to the vehicle will be calculated and billed immediately after completion of the service. I am satisfied with the terms and conditions above and fully understand and agree. If, for any reason, I am not fully satisfied with the services I receive, I have 12 hours after the completion of the job to notify UNION LIMOUSINE and file a complaint in writing. If UNION LIMOUSINE does not receive my written complaint in the above-stated time frame, I agree that there is no valid complaint and I am fully satisfied with the services I received and will not file any complaint against UNION LIMOUSINE with any official bureaus or online consumer website. The purchaser will be contacted within 24-48 hours of the complaint to address concerns in an effort to settle the matter.
All reservations are issued confirmation numbers and are sent electronically to the email provided by the contract holder.