When will i get my booking Confirmation?

We send email confirmations of your reservations immediately after you complete your part of the booking procedure.

Which Channels are available for booking, changing, and canceling the service?

You can schedule, change, or cancel your service by emailing info@unionlimousine.com, though you can also call or use live chat. Please keep in mind that only our Customer Care personnel may organize and authorize any change, cancellation, additional stops, or service that differs from the one that was originally scheduled. Any changes, cancellations, extra stops, or services other than those originally booked should not be communicated to the authorized chauffeur. We shall not be held liable for any inconvenience or additional fees if you change the initially planned service without first informing our office.

How do i get in touch with your customer Service Team?

You can contact our customer service team by phone at +1 (718) 514-9881, email at info@unionlimousine.com, or live chat on our website.

How can i Get in Touch with my chauffeur?

The day before your pickup, you will receive an email with the chauffeur`s name and phone number. If required, you can contact the driver directly, but we strongly recommend contacting our office at +1 (718) 514-9881 so that our Customer Care Team can assist you immediately.

How many Kilometers/miles does the hourly service include?

The hourly service covers a distance of 20 kilometers (12.4 miles) during each reserved hour. A four-hour service, for example, covers 80 kilometers (49.7 miles).

What Payment Methods are accepted?

All major credit cards (Visa, Mastercard, and American Express) are accepted. A bank transfer is another method of payment. We do not take cash payments. Furthermore, business customers can request monthly invoices rather than paying for individual journeys. Send an email to info@unionlimousine.com for additional information.

What type of vehicles do you provide?

Our vehicles include motor coaches, minibusses of various capacities, minivans, and autos. Please visit our fleet website at www.UnionLimousine.com/fleets/ for more information. We cannot guarantee specific vehicle models or colors because they are subject to availability.

Are you closed on weekends and holidays?

No, as a premium limousine service company, we are available to you seven days a week, 365 days a year.

What are the Business Hours?

We are available 24 hours a day, seven days a week for your convenience.

Do you provide event or VIP services?

Yes, Union Limousine`s expert event team will organize and manage all ground transportation arrangements for your VIP services or events anywhere in the United States. Allow us to handle the planning, implementation, and on-site coordination so you can focus on enjoying your event. Contact our team by email at info@unionlimousine.com.