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Frequently Asked Questions
The Mayo Clinic main campus sits about ten miles north of Rochester International, a ride of roughly fifteen minutes via Highway 63. We provide direct transfers to the Gonda Building, Mayo Building, Saint Marys Hospital, and Methodist Hospital with all inclusive flat rates covering meet and greet, luggage handling, and gratuity. Call +1 (718) 514-9881.
Yes. The Kahler Grand Hotel and the connected Mayo Clinic skyway system sit about ten miles north of RST in downtown Rochester. We provide direct transfers to the Kahler Grand, Kahler Inn and Suites, and the Hilton Rochester Mayo Clinic Area with chauffeurs familiar with the Centerplace Galleria and subway level patient drop off entrances.
Yes. Mayo Clinic Saint Marys Hospital sits about ten miles north of RST in northwest Rochester, a ride of roughly twenty minutes via Highway 52. We provide direct transfers for visiting patients and families with chauffeurs familiar with the Mary Brigh entrance, the Domitilla building drop off, and the emergency department access point if needed.
Yes. The Gonda Building is the main outpatient hub on the Mayo Clinic campus, with the subway level entrance off Second Avenue Southwest in downtown Rochester. We provide direct transfers from RST to the Gonda subway level patient drop off with chauffeurs familiar with the parking ramp valet, the patient unloading zone, and accessibility options.
The IBM Rochester campus sits about ten miles north of RST in northwest Rochester, a ride of roughly twenty minutes via Highway 52. We provide direct transfers for IBM employees, visiting engineers, and corporate visitors with chauffeurs familiar with the campus visitor entrance, security check in procedures, and the surrounding hotel options for business stays.
Yes. Premium SUVs accommodate one to six passengers with generous luggage space for medical equipment, business travel bags, and extended trip bags for Mayo Clinic patient stays. SUVs are popular for international patient arrivals, family group transfers, and corporate visits to IBM Rochester. Reserve an SUV at booking online or by phone.
Yes. The Hampton Inn Rochester Mayo Clinic Area, Residence Inn Rochester Mayo Clinic Area, and several other extended stay hotels near the Mayo campus sit about ten miles north of RST. We provide direct transfers with chauffeurs familiar with each property's entrance, valet drop off location, and the Mayo Clinic shuttle pickup points nearby.
Yes. Complimentary meet and greet is standard with every RST booking. Your chauffeur waits at baggage claim near your assigned carousel holding a name sign, helps with luggage including medical equipment and mobility aids, and walks you to the vehicle parked curbside outside the Rochester International terminal building.
Yes. We accommodate wheelchair patients arriving at RST for Mayo Clinic appointments. Please note mobility requirements at booking so the chauffeur can be ready with luggage assistance, door support, and any needed coordination with the Mayo Clinic patient drop off teams at Gonda, Mayo Building, or Saint Marys Hospital.
We provide RST transfers for international patients arriving for Mayo Clinic appointments, with chauffeurs familiar with the International Appointment Office process. Multi day patient stays often require coordination with hotels in the Mayo Clinic area and the Gonda subway entrance for appointment days. Group bookings for family travel parties are accommodated.











































